Please note: We encourage applicants to apply through the holiday season, however please note that due to holiday schedules, there will be a delay in reaching back to clients for the recruitment process. We wish you a happy holiday season and look forward to reviewing your resume and cover letter!
This position offers a competitive compensation structure, including commissions and possibilities to receive a bonus, to be discussed during the final stages of the recruitment process.
Position Summary:
As a Dealer Account Manager, you will be responsible for engaging with warm leads, consulting for solutions, providing industry leading customer service, and increasing sales close rates for dealers across Britespan’s network. You will be working in concert with all departments to achieve a high rate of success.
All employees are to participate in, and positively contribute to the company culture, Health and Safety initiatives, continuous improvement and abide by the Employment Standards Act and all company policies and procedures while maintaining a customer service mindset.
Position Qualifications:
Education & Knowledge
A Diploma or Degree in Marketing, or Digital Marketing, or Content creation, and/or a related field or relevant experience
Skills
Ability to work with prospective clients comfortably, clearly and effectively over the phone and on video conferencing platforms
Ability to effectively sell
Knowledge of market analysis, planning, and construction
Advanced ability in Microsoft Office suite
Financial Mathematics: Able to functionally demonstrate the ability to work with pricing, markups, margins, and other pricing functions
General Mathematics: Ability to functionally demonstrate the ability to work with calculator functions, fractions, decimal points, measurements tabulation
Self-starter with the ability to work under pressure to meet sales goals
Flexible, highly motivated, efficient and well organized
Experience
5+ years of consultative sales experience
Experience using Customer Relationship Management (CRM) programs such as HubSpot, Salesforce, and Microsoft Dynamics
CAD Experience (preferred)
2 + years of construction-related experience (Preferred)
Agricultural construction background (Preferred)
Commercial construction Background (Preferred)
Communication
Excellent verbal communication, interpersonal, sales presentation and sales closing skills
Building rapport with prospective clients and promoting a pleasant outgoing attitude
Proficient in electronic communication methods such as email, text, instant messaging, video meeting platforms such as Microsoft Teams, Zoom, Google Meet, and Webex
Responsibilities
1. Achieve revenue goals
Reasonable sales revenue models for the assigned dealer network have been established for this position that have a baseline, goal and stretch goal assigned.
Develop and maintain in-depth knowledge of our products, quality standards, industry trends and competition.
Engage every assigned prospective client with Britespan sales cycle procedures and processes to achieve a high level of success, and a consistent Best-In-Class customer experience in concert with the dealer network assigned.
Take ownership of each lead from inception to conclusion and hold dealer network accountable for outcome.
2. Support the Britespan Dealer Partner Network
Provide Britespan dealers with the best-in-class customer service to ensure the greatest possibility to grow their business with Britespan
Establish professional relationships with appropriate dealer personnel
Responsible for making first contact with leads (with limited exceptions – example legacy dealers).
Follow up with customers regularly to collect feedback regarding the dealer network and conducting assessments to ensure that engagement between the parties is happening to Britespan’s expectations & standards
Develop bi-weekly sales pipeline reviews, reporting to company stakeholders where each sales opportunity is in the sales process.
Serve as a driving consultant and conduit between dealer and the Company for Dealer marketing strategy and accountability.
Assist with communication to streamline resolution for field issues that arise between install crews and the Company. Reinforce Company procedure and encourage maximum transparency & feedback.
Help your dealers improve their closing ability so they can hit their Britespan sales targets
Ensure dealer payments are prompt and as contracted
Ensure dealer compliance with Britespan corporate departments with respect to procedures, forms and workflows.
Work with dealers to promptly ship completed orders after manufacturing is completed.
Ensure warranty certification is submitted, all deficiencies are resolved, and warranty certificate is issued for all eligible orders.
3. New Dealer, Strategic Association, and Account Pursuit
Develop and execute a strategic plan to identify potential new dealer partners.
Collect information and research potential dealers and present these clients to Britespan Business Development Managers.
Identify, pursue, and maintain a list of strategic accounts and associations to increase Britespan’s market visibility.
Catalog potential dealer partners, associations, and accounts in CRM system.
The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities and requirements.
Working Conditions / Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Task
Office – this position is in person. Not Remote
Company supplies cell phone, laptop, these remain the property of Britespan
All work is to be completed on Britespan owned equipment
Work closely with Britespan personnel as needed
All appropriate safety gear must be worn when on construction site. PPE will be provided by Britespan
Must have, or be able to acquire a Passport
Safety
Follow the guidelines outlined in the Occupational Health and Safety Act
Encourage fellow employees to work safely and to report hazardous or unsafe conditions immediately to their Supervisors
Follow all company policies and procedures including wearing all required PPE
Thank you for taking the time to apply to Britespan’s Digital Marketing Coordinator position. Only those successful applicants will be contacted.
Interested in applying?
We thank all applicants for their interest, however, only those short-listed will be contacted.
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