The purpose of this policy is to provide a framework within which accessibility needs are identified and plans and initiatives are created to move the organization toward the goal of improved accessibility for people with disabilities.
Britespan is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
In addition, Britespan is committed to meeting its current and ongoing obligations under the Ontario Human
Rights Code respecting non-discrimination. Britespan understands that obligations under the Accessibility
for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its
obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other
This Policy applies to all employees acting on behalf of Britespan Building Systems Inc and all associated companies in Ontario. It may be revised as other standards are introduced under the AODA.
AODA – Means the Accessibility for Ontarians with Disabilities Act, 2005 and its Regulations.
Accommodation – means giving opportunities to people of all abilities to participate fully in everyday life. It is used to describe how widely a service, product, device, or environment is available to as many people as possible. Accessibility can be seen as the ability to access and benefit from a system, service, program, product, or environment.
Accessibility – means giving opportunities to people of all abilities to participate fully in everyday life. It is used to describe how widely a service, product, device, or environment is available to as many people as possible. Accessibility can be seen as the ability to access and benefit from a system, service, program, product, or environment.
Accessible design refers to products, devices, information, services, facilities, or public spaces that
provide for independent, equitable and dignified access for people with disabilities, including but not
limited to those with visual, auditory, sensory, cognitive and mobility related disabilities. The concept of
accessible design ensures both “direct access” (i.e., unassisted) and “indirect access,” referring to
compatibility with a person’s assistive technology.
Accessible formats may include, but are not limited to, large print, recorded audio and electronic
formats, braille, and other formats usable by persons with disabilities.
Accommodation refers to the obligation to eliminate the disadvantage, to the point of undue hardship, caused by barriers that exclude individuals or groups protected under the Ontario Human Rights Code from participating in all aspects of their employment and/or their receipt of services based on disability.
Assistive devices are any technical aids, communication devices or medical aids that are used to increase, maintain, or improve the experience of individuals with disabilities. Assistive devices include, but are not limited to, wheelchairs, walkers, white canes, prosthetic limbs, note taking devices, portable magnifiers, recording machines and electronic communication devices.
Barriers means anything that keeps a person with a disability from participating in all aspects of society.
Examples of barriers include:
Communication support may be used to access information or increase communication effectiveness. These supports include, but are not limited to, captioning, alternative and augmentative communication supports (i.e., methods used to supplement or replace speech or writing for those with impairments in the production or comprehension of spoken or written language), plain language, sign language, and other supports that facilitate effective communication.
This definition includes disabilities of different severity, visible as well as non-visible disabilities, and disabilities the effects of which may come and go.
Assistive device – Is a technical aid, communication device or other instrument that is used to maintain or improve the functional abilities of people with disabilities. Personal assistive devices are typically devices that people bring with them such as a wheelchair, walker or a personal oxygen tank that might assist in hearing, seeing, communicating, moving, breathing, remembering and/or reading.
Service Animal – an animal is a service animal for a person with a disability if:
Service Dog – As reflected in Health Protection and Promotion Act, Ontario Regulation 562, a dog other than a guide dog for the blind is a service dog if:
Guide Dog – Is a highly-trained working dog that has been trained at one of the facilities listed in Ontario Regulation 58 under the Blind Persons’ Rights Act, to provide mobility, safety and increased independence for people who are blind.
Support Person – a support person means, in relation to a person with a disability, another person who accompanies him or her to help with communication, mobility, personal care, medical needs or access to goods and services.
Information means data, facts, and knowledge that exists in any format, including text, audio, digital or images, and that conveys meaning.
Person Requiring Assistance (PRA) means a person identified as requiring assistance at the time of an evacuation. This can be due to a medical condition or some other reason.
Person with Disabilities means an individual who has a disability.
Public spaces refer to an area or place, such as a parking lot or a service counter, which must be open and accessible to all people.
Support Persons means any person whether a paid professional, volunteer, family member, or friend who accompanies a person with a disability to provide assistance.
Temporary Disruption means a short term planned or unplanned disruption to Britespan’s premises or services that persons with disabilities usually use to obtain Britespan’s goods and/or services.
Web Content Accessibility Guidelines means the World Wide Web Consortium Recommendation entitled Web Content Accessibility Guidelines (WCAG).
Britespan shall make every reasonable effort to ensure that its policies, practices, and procedures are consistent with the principles of dignity, independence, integration, and equal opportunity by:
It is recommended that Britespan Employees use the term “persons with disabilities” or “people with disabilities” and if a specific condition must be referenced, the condition be referenced last (e.g., person with low vision). To guide communication and interaction with or about people with all types of disabilities:
Accessibility Standard for Employment
Recruitment and Selection
Use of Assistive Devices
Use of Service Animals
If a guide dog, service animal or service dog is excluded by law, Britespan will offer alternative methods to enable the person with a disability to access our facilities when possible (for example, securing the animal in a safe location and offering the guidance of an employee).
Recognizing a Guide Dog, Service Dog and/or Service Animal:
If it is not readily apparent that the animal is being used by the person for reasons relating to his or her disability, Britespan may request verification from the person.
Care and Control of the Animal:
The person who is accompanied by a guide dog, service dog and/or service animal is responsible for maintaining care and control of the animal at all times.
If a health and safety concern presents itself, for example in the form of a severe allergy to the animal, Britespan will make all reasonable efforts to meet the needs of all individuals.
Use of Support Persons
Training will be provided to:
Regardless of the format, training will cover the following:
Britespan will provide training as soon as practicable. Training will be provided to all existing employees, new employees, volunteers, agents and/or contractors. Revised training will be provided in the event of changes to legislation, procedures, policies, and/or practices.
Record of Training
Britespan will keep a record of training that includes the dates training was provided and the number of employees who attended the training.
Disruption of Services
If a disruption of service is planned or expected, Britespan will provide notice as far in advance as is possible as individuals may require considerable time to make alternate arrangements. Examples of disruption of service would be electrical power interruptions, winter storms, plumbing repairs.
If a disruption of service is unexpected, Britespan will provide notice as soon as possible after the disruption has been identified. When temporary disruptions occur to the Britespan’s services or facilities, the company will provide notice in the most effective way possible which may include:
Accessible Website and Web Content
The Marketing Department will assess our website and web content to identify, remove and prevent barriers and ensure online information and communications are accessible for all individuals accessing our website.
If you have any questions or concerns about this policy or its related procedures, please contact:
Director of Human Resources, Britespan Buildings Inc.
Address: 688 Josephine St. RR#1 Wingham, ON, N0G 2W03
Feedback Process: If a complaint is received Britespan will confirm receipt within 24 business hours and work closely with the complainant to come to a resolution within a reasonable timeframe.
Britespan will provide documents related to this policy in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner.
Marketing/ Technology Department
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